Legal
These Terms of Service ("Terms") govern your access to and use of Hotline AI, provided by AAL Ventures LLC. By executing a service agreement or accessing the platform, you agree to be bound by these Terms.
"Company," "we," "us," or "our" means AAL Ventures LLC, a New York limited liability company, operating the Hotline AI service.
"Client" or "you" means the automotive dealership or business entity that enters into a service agreement with AAL Ventures LLC to use Hotline AI.
"Service" means the Hotline AI AI-powered two-way SMS BDC platform, including all associated software, integrations, and support.
"End Users" means vehicle shoppers and other individuals who interact with the Service through the Client's dealership operations.
Hotline AI provides an AI-powered SMS response agent designed for automotive dealerships. The Service enables dealerships to:
Service availability, features, and integrations are described in the applicable service agreement executed between you and AAL Ventures LLC. We reserve the right to modify, update, or discontinue features with reasonable notice.
By using the Service, you agree that you are solely responsible for:
The Service is designed to assist with TCPA compliance but does not constitute legal advice. You acknowledge that:
Dealerships are required to display the following disclosure (or TCPA-equivalent language) on all lead collection forms at the point of submission:
"By submitting this form, you consent to receive text messages from [Dealership Name], powered by Hotline AI, regarding your vehicle inquiry. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help."
SMS Messaging Terms: Message and data rates may apply. Message frequency varies. Reply STOP to cancel at any time. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.
Service fees are as set forth in your executed service agreement. Unless otherwise stated:
The Service, including all software, AI models, interfaces, and documentation, is and remains the exclusive property of AAL Ventures LLC. Nothing in these Terms grants you any ownership rights in the Service.
You retain ownership of your dealership data and customer data. You grant us a limited license to process that data solely to provide the Service.
You may not copy, reverse engineer, decompile, or create derivative works from any part of the Service.
Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to the Privacy Policy.
As between the parties, you are the data controller for all End User personal data. We act as a data processor and will process End User data only on your documented instructions and as necessary to provide the Service.
Each party agrees to hold the other's Confidential Information in strict confidence and not to disclose it to third parties without prior written consent. Confidential Information includes proprietary pricing, business strategies, AI models, integration configurations, and customer data. This obligation survives termination of the service agreement for 3 years.
We warrant that the Service will perform materially as described in your service agreement under normal use. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or that any specific results will be achieved (including appointment volume or conversion rates). AI-generated responses may occasionally be imperfect; we recommend maintaining human BDC oversight.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AAL VENTURES LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless AAL Ventures LLC and its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your failure to obtain proper TCPA consent; or (d) your violation of any applicable law or third-party rights.
These Terms remain in effect for the duration of your service agreement. Either party may terminate for material breach with 30 days' written notice if the breach is not cured within that period. We may suspend or terminate the Service immediately for non-payment or violation of the TCPA compliance provisions.
Upon termination, we will make your data available for export for 30 days, after which it will be securely deleted.
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved by binding arbitration in New York, NY under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.
We may update these Terms at any time. Material changes will be communicated by email to your account contact with at least 30 days' notice. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to the updated Terms, you may terminate your agreement in accordance with Section 12.
Legal notices and questions regarding these Terms should be directed to: